Privacy policy

PRIVACY POLICY

Home Improvement Supplies Limited (Company No. 5375596)
Units 2–3 Robin Hood Works
Wakefield Road
Brighouse
HD6 1PE
United Kingdom

We are committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use and protect your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Home Improvement Supplies Limited is the data controller responsible for your personal data.

We are registered with the Information Commissioner’s Office (ICO).

2. How We Collect Your Information

We collect personal data when you:

Place an order online
Make a purchase in-store
Register for a trade account
Contact us by phone, email, or in person
Sign up to marketing communications
Use our website

If you visit our premises, CCTV may be in operation for security and crime prevention purposes.

3. What Information We Collect

We may collect:

Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely via payment providers)
Order and transaction history
Trade account details (if applicable)
Website usage data (via cookies and analytics tools)
CCTV images (where applicable)

We only collect information necessary to provide our products and services.

We do not process special category data.

4. How We Use Your Information

We use personal data to:

Process and fulfil orders (online and in-store)
Provide customer service
Manage trade accounts
Deliver goods
Process payments
Comply with tax and legal obligations
Prevent fraud and protect our premises
Improve our products and services

If you opt in, we may send marketing communications. You may unsubscribe at any time.

5. Lawful Basis for Processing

We rely on:

Contract – to supply goods and services
Legal obligation – tax, accounting, regulatory compliance
Legitimate interests – running and improving our business
Consent – marketing communications

6. Sharing Your Information

We may share data with:

Payment processors
Delivery companies
IT and website service providers
Accountants and professional advisers
Regulatory authorities where required

We do not sell your personal data.

7. International Transfers

Some service providers (such as Shopify or payment processors) may process data outside the UK.

Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet legal and tax obligations
Resolve disputes

CCTV footage is retained for a limited period unless required for investigation.

9. Your Rights

Under UK GDPR you have the right to:

Access your personal data
Request correction
Request erasure (where applicable)
Restrict processing
Object to processing
Data portability

To exercise your rights, contact:
📧 sales@home-is.co.uk

You may also complain to the Information Commissioner’s Office:
www.ico.org.uk

10. Cookies

Our website uses cookies to:

Enable essential functionality
Analyse traffic
Improve user experience

You can manage cookies via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.