REFUND & RETURNS POLICY

This policy applies to purchases made from Home Improvement Supplies Limited (Company No. 5375596).

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1. Consumer Online Orders (B2C)

If you are purchasing as a consumer online, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must notify us in writing within 14 days of delivery.

Returned goods must be:

• Unused

• In original packaging

• In resaleable condition

You are responsible for return shipping costs unless the goods are faulty, damaged, or incorrect.

Refunds will be processed within 14 days of receiving the returned goods.

Original delivery charges are non-refundable unless the goods are faulty.

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2. Stocked Items

Stocked items returned within 14 days in unused and resaleable condition will be refunded in full (excluding original delivery costs where applicable).

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3. Made-to-Measure & Bespoke Goods

The following items are non-refundable unless faulty or incorrectly supplied:

• Made-to-measure goods

• Cut-to-size products

• Specially manufactured items

• Custom ordered goods to specification

This includes (but is not limited to) windows, doors, panels cut to size, rubber products, glass and double glazing.

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4. Special Order / Supplier Items

Where goods are ordered in specially from a manufacturer or supplier and are not part of our standard stocked range, any restocking, handling or return carriage charges imposed on us by the supplier may be deducted from the refund.

These charges are set by the supplier and may be up to 15–20% of the goods value, where applicable.

We do not apply blanket restocking fees.

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5. Faulty or Damaged Goods

If goods are faulty, damaged, or not as described, please contact us promptly.

You may be entitled to repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

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6. Business Customers (B2B)

Business-to-business transactions are not subject to statutory cooling-off rights.

Returns from business customers are accepted at our discretion and may be subject to supplier restocking or handling charges where applicable.

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7. Return Address

Returns should be sent to:

Home Improvement Supplies Limited
Units 2–3 Robin Hood Works
Wakefield Road
Brighouse
HD6 1PE
United Kingdom

We recommend using a tracked delivery service for higher-value items.